Widerrufsrecht

Returns & Refund Policy

Effective Date: [Insert launch date]

This Returns & Refund Policy applies to all purchases made through the Malay Label online store, operated by Belle Diamonds FZE.

By placing an order on our website, you agree to the terms outlined below.

1. General Policy

We take great care in the creation and quality control of all our jewelry. Due to the nature of our products, different return conditions apply depending on the product line.

Please review this policy carefully before placing an order.

2. Everyday Jewelry Line (Ready-to-Ship Items)

Returns

  • Returns are accepted within 14 days of delivery

  • Items must be:

    • Unworn and unused

    • In original condition

    • Returned with original packaging

We reserve the right to refuse a return if the item shows signs of wear, damage, or alteration.

Refunds

  • Approved returns will be refunded to the original payment method

  • Shipping fees (if any) are non-refundable

  • Refunds are processed after inspection of the returned item

3. Luxury Jewelry Line (Custom-Made & Made-to-Order Items)

No Returns / No Refunds

All items in the Luxury Jewelry Line are custom-made or produced specifically upon order.

For this reason:

  • ❌ Returns are not accepted

  • ❌ Refunds are not offered

  • ❌ Exchanges are not permitted

By placing an order for a luxury item, you acknowledge and accept that the sale is final.

4. Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

  • Custom-made or made-to-order jewelry

  • Items from the Luxury Jewelry Line

  • Items that have been worn, damaged, or altered

  • Items returned outside the 14-day return window

5. Damaged or Incorrect Items

If you receive an item that is:

  • Defective, or

  • Incorrect compared to your order

You must notify us within 48 hours of delivery by contacting our customer support with clear photos of the item and packaging.

Claims submitted after this period may not be accepted.

6. Return Process (Everyday Jewelry Only)

  • Customers are responsible for return shipping unless otherwise stated

  • Returned items must be securely packaged

  • We recommend using insured delivery for returns

We are not responsible for items lost or damaged during return shipment.

7. Refund Processing Time

  • Once a return is received and approved, refunds are processed within 7–14 business days

  • Processing times may vary depending on your payment provider

8. Right to Refuse Returns

We reserve the right to refuse any return that does not meet the conditions outlined in this policy.

9. Contact Information

For return requests or questions regarding this policy, please contact us using the contact details provided on our website.